Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every quote states the dry hold rating in seconds for each mitt and pot holder construction (all such ratings being measured dry, with the effect of moisture on quilted insulation stated in the product literature), the shell material and its behaviour when wet, the cuff length in inches, and the branding method matched to the shell (embroidery on cotton back panels, edge-to-edge screen print on cotton shells and pot holders, moulded-in patterning or printed cuff bands on silicone shells — waterproof shells are never pierced by stitching); professional orders are quoted against commercial laundering or wipe-down regimes as stated, hanging loops are double-stitched and load-bearing on every product, and designs, colours, set contents and cuff specifications are held against the customer’s account so that repeat orders match the run they join, with any colour or material match limitation confirmed before production rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.